Shipping Policy

How are orders packed?

Every order is securely packed in ELYRAA branded Purple colour tamper-evident poly packaging to ensure it reaches you safely. If the package appears opened, damaged, or tampered with at the time of delivery, please do not accept it.

What if my parcel arrives damaged?

If the outer packaging is torn, damaged, or tampered with, kindly refuse the delivery and contact our Support team immediately.

If you have already accepted the parcel and later discover that the product is damaged or incorrect, please:

Record a clear unboxing video from the moment you open the sealed package.
Take clear photos of the product and packaging.
Contact our Support team within 48 hours of delivery.

Claims without an unboxing video may not be eligible for approval.

Return & Exchange Charges

A flat ₹150 handling fee is applicable per order (not per item) for returns and exchanges. This fee covers pickup, quality inspection, and processing.

No handling fee will be charged if:

You received a damaged product.
You received the wrong item.
You received a defective product.

If the error is on our end, the return or exchange is completely free.

What if reverse pickup isn't available?

If reverse pickup service is unavailable in your location, you may self-ship the product to our warehouse.

We will reimburse courier charges up to ₹150 upon sharing a valid courier receipt.
The ₹150 handling fee will still apply for customer-initiated returns or exchanges.

Shipping Timeline

Order Processing: 1–2 business days
Delivery: 3–7 business days across India
Delivery timelines may vary during festivals, sales, or due to courier delays.

Need Help?

If you have any questions regarding your order, our support team is always happy to help. Contact us through WhatsApp, email, or the Contact Us page on our website.