Return & Exchange Policy – Elyraa
At Elyraa, we aim to provide a smooth shopping experience. Please read our policy carefully before placing an order.
📅 Return & Exchange Window
- Request must be raised within 3 days of delivery.
- Only one return or exchange per order is allowed.
- Apply via: My Orders → Order Details → Return/Exchange
📦 Packaging Notice
- We ship only in Elyraa-branded poly mailers.
- Do not accept tampered or resealed parcels.
✅ Eligibility Criteria
- Product must be unused, unwashed, and unaltered.
- Original tags and packaging must be intact.
- All items (including freebies) must be returned together.
- Unboxing video is mandatory for damaged/defective claims.
🛠️ Damaged / Incorrect Product
- Share unboxing video within 24 hours of delivery.
- No shipping fee will be charged for verified damaged or incorrect items.
🚚 Pickup Process
- Reverse pickup arranged within 24–48 hours after approval.
- Self-shipping may be required if pickup is unavailable.
💰 Charges
- ₹150 shipping & pickup fee will be deducted from refund.
- No charge for damaged or incorrect products.
💳 Refund Process
- Product reaches warehouse in 5–7 business days.
- After verification, a payment link will be sent to your registered number.
- Refund can be withdrawn via Bank Transfer or UPI.
🔁 Exchange Policy
- Exchange allowed for size, color, or style (subject to availability).
- Price difference (if any) must be paid.
📝 Final Notes
- All return requests must be made within 3 days of delivery.
- Elyraa reserves the right to reject any return that does not follow the policy.
- All decisions made by Elyraa will be final.
📞 Support: +91 85955 05518